Effective Date: 10 March 2026  
Business Name: Zenvy Pets  
Website: https://www.zenvypets.com  
Location: Australia

At Zenvy Pets, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Return & Refund Policy explains your options.

1. Eligibility for Returns & Refunds

You may request a return or refund if:

  • The item is damaged, defective, or incorrect.

  • The item is unused and in its original condition and packaging.

Items that have been used, damaged by the customer, or altered in any way are not eligible for a refund.

2. How to Request a Return or Refund

To request a return or refund:

  1. Contact us through our Contact Us page or email us at [Insert Email].

  2. Provide your order number, details of the item, and, if applicable, a photo showing the damage or defect.

  3. Our team will review your request and provide instructions on how to proceed.

3. Refund Processing

  • Approved refunds will be issued to the original payment method.

  • Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

  • If your refund is denied, we will provide an explanation.

4. Exchanges

  • If you wish to exchange an item, it must meet the same eligibility requirements as returns.

  • Exchanges are only possible if the item is in stock.

  • Contact us for instructions to process an exchange.

5. Non-Refundable Items

The following items are not eligible for return or refund:

  • Items damaged by misuse or neglect

  • Items removed from original packaging (for hygiene reasons)

  • Clearance or sale items (if clearly stated at the time of purchase)

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

  • Zenvy Pets will cover shipping costs for items that are damaged, defective, or incorrectly sent.

7. Contact Us

If you have questions about your order, returns, or refunds, please contact our support team through the Contact Us page. We aim to respond promptly and help resolve any issues.